One dead Pixel on TV!!!?????

ChiVas1O1

I am about to buy a 55" LED TV it is practically brand new still has plastic over the screen and is in original box but it has 1 dead pixel it is like half of the retail value but I don't know if I should get it or not, and don't think its a big deal the plasma I have now has like 20 dead pixels. Should I get it?

Answer
up to you if you can live with it. up to 5 dead pixels is acceptable by a manufacture under the warranty terms

Dead pixel on 2 day old Samsung LED tv! Please help!?

kensing282

A couple of days ago (Friday) I purchased a Samsung 40" LED 1080p 120Hz tv.
I setup my cable and blu-ray to it just yesterday and today when I was watching TV I noticed a green dot near the centre of the screen which I have now learned is a "dead pixel".
I contacted Samsung technical support just now and they said that they would only send someone to "look" at it if there were "at least 4 dead pixels". The most puzzling part is that I just bought the TV a couple of days ago and there is no physical damage and they won't help me!
When I asked if there was anything I could do to fix the issue, he said there is nothing.
I consider this unacceptable and am wondering whether you think I should take this up with Samsung customer relations or return the TV to the store I bought it at?
In simple terms, what would you do in my situation?
Thanks for the feedback.
Any tips on good TV brands?
What about Sony? (there was a sony tv that was my second choice prior to purchasing this TV) - it was also a LED 40")

Answer
I work for Samsung and to be honest, take it back. They have a specific policy when it comes to dead pixels. They state since that there are thousands of pixels in the TV, one is not a big deal. It all depends on where it is. You need 4 if its in the middle. Then 10 if its 4 inches from the middle and 26 if it is around the edges of the screen. The new Samsung TV's are a good TV you just got a bad one and i know for a fact they will not fix it. The best thing for you to do is you can try the ECR dept at 1-800-522-7341. I dont think they will do anything about it, ever since they moved from NJ to SC the customer service is shotty ar best. I would suggest just going back to thew store and swapping it for a new one. Or get an LG or Sony. preferably Sony.

Powered by Yahoo! Answers

How to fix burn in in a led tv?

led tv dead pixel image

Hung

My sony 3d led tv's got a long line of burn in on the left side, I tried to clean it with led screen cleaning solution but no luck. Is there any way that I can fix this?, thanks

Answer
What you have is dead pixel and not burn in. I have never had any luck buying any Sony products at all. I purchase a 32" CRT tv in the 90's and that only lasted less than 3 years, then the first HDTV in the market a 34" HDTV from Sony. That also did not last more than 3 years. 2 DVD players when they first came out model 7000 and 7700 both at over $1,100 each and that also did not last over 3 years. They do not have a very good customer service support, they will just refer you to an authorized repair shop. If you read yahoo questions, you can read many problems from other customer with Sony product problems. My first Plasma tv from Pioneer purchased in 2002 is still running. Also have 4 other Panasonic Plasma tv and no problems. First generation blu ray disc player from Panasonic which is now over 4 years old and played over 300 blu ray disc movies without any problems. You may try calling or email Sony and see what they say. Hope this will help you out.

Why does my lcd hd tv have black transparent spots all over the screen?

Joshua

and all the led backlights are working and they are not dead pixels.

Answer
It's called mura.
http://www.google.com/search?q=lcd+mura&hl=en&prmd=imvnsfd&tbm=isch&tbo=u&source=univ&sa=X&ei=NmFRT4CXNOnH0AGQuI3WDQ&sqi=2&ved=0CCoQsAQ&biw=1600&bih=794

Powered by Yahoo! Answers